Analysing Consumer Insights in Changing Social Conditions

The Conference seeks to enhance understanding of how organisations relate to their customers, gather consumer intelligence and apply behaviourial insight in emerging markets.

At the Conference, our endeavour would be to enhance the understanding of how Organisations relate to their Customers, Gather Consumer Intelligence and Apply Behaviourial Insight in Emerging Markets across different sectors like:

  • CPG ( Consumer Packaged Goods)
  • BFSI (Banking, Financial Services and Insurance)
  • Research and Analytics
  • Media and Entertainment
  • E-commerce
  • Telecommunications

Conference Co-Chairs

Who Should Attend

Representatives from across the Public and Private Sector, including:

  • Senior Marketing Executives
  • Customer Insight and Engagement Teams
  • Customer Service and Access Teams
  • Customer Experience Teams
  • Quality and Performance Teams
  • Contact Centre Managers
  • Corporate Services Teams
  • Business Intelligence and Transformation Teams
  • Service Delivery Managers
  • Research and Communication Teams

Benefits of Attending

The conference has much to offer right from pioneering interventions in customer engagement and effecting changes to business practices. It will you explore how to build a customer focused culture that drives efficient service design, increases consumer satisfaction and empowers you to motivate action and effect behaviourial change.

INVITED SPEAKERS

Acharya-Balkrishna

Acharya Balkrishna

G.-Ajay-Row

G. Ajay Row

Prakash-Nedungadi

Prakash Nedungadi

Devendra-Chawla

Devendra Chawla

Dr. A. Parasuraman

Dr. A. Parasuraman

Dr. K Sudhir

Dr. K Sudhir

Dr. Murali K. Mantrala

Dr. Murali K. Mantrala

Dr. Piyush Sharma

Dr. Piyush Sharma

Dr. S. Neelamegham

Dr. S. Neelamegham

Dr. Tapan Panda

Dr. Tapan Panda

Dr. Rajan Saxena

Dr. Rajan Saxena

Rohan Mirchandani

Rohan Mirchandani

Rohit Varma

Rohit Varma

event location

Lakhamsi Nappu Road, Matunga East, Near Matunga Central Railway Station, Dadar, Mumbai, Maharashtra 400019