The Conference seeks to enhance understanding of how organisations relate to their customers, gather consumer intelligence and apply behaviourial insight in emerging markets.
At the Conference, our endeavour would be to enhance the understanding of how Organisations relate to their Customers, Gather Consumer Intelligence and Apply Behaviourial Insight in Emerging Markets across different sectors like:
Representatives from across the Public and Private Sector, including:
The conference has much to offer right from pioneering interventions in customer engagement and effecting changes to business practices. It will you explore how to build a customer focused culture that drives efficient service design, increases consumer satisfaction and empowers you to motivate action and effect behaviourial change.
G. Ajay Row
Dr. A. Parasuraman
Dr. K Sudhir
Dr. Murali K. Mantrala
Dr. Piyush Sharma
Dr. S. Neelamegham
Dr. Tapan Panda
Dr. Rajan Saxena